Privacy Policy | Playmojo Casino

Information we may collect

When you use Playmojo Casino, we may collect information that identifies you, relates to your account or helps us provide and protect our services. The information collected depends on how you interact with the website, the services you use and the checks that may apply to your account.

Account and contact information

This may include your name, date of birth, contact details, account login information, residential information and other details provided when you register or update your account. We may also keep information from communications with you, including questions, requests, complaints and support conversations.

Identity and verification information

To help confirm that an account belongs to the correct person and to meet applicable requirements, we may request identity or verification documents. These may include documents or information used to check age, identity, location or account ownership. We may also record the outcome of verification and security checks.

Payment and transaction information

We may collect details about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may process payment information on our behalf. We may receive information needed to confirm a payment or investigate a transaction, although complete payment card details may be handled directly by the relevant payment provider.

Device, technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and other connection data. We may also record how the website and its features are used so that we can maintain, improve and secure the service.

Cookies and similar technologies

We may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website usage and help detect suspicious activity. Some cookies are necessary for core features, while others help us analyse performance or improve the user experience. Players can manage or delete cookies through their browser settings. Disabling some cookies may affect how parts of the website operate.

How we use personal information

We use personal information for purposes connected with operating Playmojo Casino and providing a safer, reliable service. Depending on the circumstances, this may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing casino features, account services and customer support.
Confirming identity, age, account ownership and eligibility to use relevant services.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating suspected misuse, unauthorised access, collusion or other harmful activity.
Communicating with you about your account, transactions, service updates, security matters and support requests.
Sending marketing or promotional communications where permitted and where you have provided consent or another valid basis applies.
Understanding website usage, fixing errors, improving performance and developing features.
Meeting legal, regulatory, tax, accounting and other obligations that apply to online gambling services.
Responding to requests from courts, law enforcement agencies, government bodies or other authorised parties where disclosure is required or permitted.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal and may not stop processing that is required for account operation, security or legal compliance.

Sharing, security and retention

When information may be shared

We may share personal information with carefully selected service providers that help operate the website and support players. These providers may assist with payment processing, identity verification, fraud prevention, technical hosting, customer support, communications, analytics, security and other business functions. They may access information only as needed for the services they provide and are expected to handle it appropriately.

Information may also be shared where necessary to comply with a legal or regulatory requirement, respond to a lawful request, protect someone from harm, investigate suspected fraud or misuse, enforce applicable terms, or protect our rights and systems. We do not share personal information for unrelated purposes without an appropriate basis.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. Access to information is limited to people and providers who need it for legitimate purposes. No online service can guarantee absolute security, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

International handling

Depending on the services used and the providers involved, personal information may be stored or processed in Australia or another country. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling. The privacy protections in another country may differ from those in Australia.

Your privacy rights and contacting us

Subject to applicable requirements and reasonable verification, players may have rights in relation to the personal information we hold about them. These rights can vary depending on the circumstances, the type of information involved and our legal obligations.

How to exercise your rights

To make a privacy or data request, contact support@playmojocasino.wtf. You can use this address to request access to your personal information, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is permitted, or withdraw consent to marketing communications. Please describe your request clearly and provide enough information for us to identify the relevant account.

Access: You may ask what personal information we hold about you and request a copy or explanation, subject to applicable exceptions.
Correction: You may ask us to correct information that is inaccurate, out of date, incomplete or misleading.
Deletion: You may ask us to delete personal information where there is no continuing legal, security or operational reason to retain it.
Marketing consent: You may withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available.
Questions or complaints: You may contact us if you have concerns about how your personal information has been collected or used.

For security, we may need to verify your identity before completing a request. We may also decline or limit a request where doing so is permitted or required, including when information must be retained for legal, fraud-prevention, transaction-record or account-security reasons. If a request cannot be completed in full, we will aim to explain the relevant reason.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be published on this page with a revised effective date where appropriate. Players should review the policy periodically, particularly before continuing to use the website after an update.

By using Playmojo Casino, you acknowledge that you have read this Privacy Policy and understand how personal information may be handled as described above. If you do not agree with these practices, you should stop using the website and contact support regarding any privacy questions or account-related requests.