Betting Rules

These Betting Rules explain the general conditions that apply when you place bets with Playmojo Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules shown for a particular game, market or promotion. By placing a bet, you confirm that you have read and understood the relevant rules and agree to comply with them.

Playmojo Casino operates under a licence issued by the Kahnawake Gaming Commission (licence number 940). All player data and financial transactions are protected by SSL encryption, and games are independently audited by eCOGRA.

General betting conditions

Playmojo Casino aims to provide a clear and consistent betting experience. These rules apply to bets placed through the available website or other approved platforms. Additional rules may apply to individual casino games, sports markets, special events, promotions or other betting products. If a specific rule conflicts with a general rule, the specific rule for that game, market or offer will generally apply.

You must be legally permitted to participate in online gambling in the place where you are located. Players in Australia should consider the laws that apply to them before using an online gambling service. You are responsible for ensuring that your participation is lawful and for complying with any age, identity, location and account requirements.

Only one personal account should be used unless an exception has been expressly approved. Account information must be accurate, current and complete. You must not allow another person to use your account, place bets on your behalf or access your payment methods. You are responsible for keeping your login details secure and should notify the appropriate support team if you suspect unauthorised access.

Bets must be placed using the account and payment method of the registered player.
You must not place bets while using an account that is suspended, closed, restricted or subject to a self-exclusion arrangement.
You must not use the service for unlawful activity, fraudulent activity or any attempt to manipulate a game or betting outcome.
Automated systems, software or other tools may only be used where they are expressly permitted.
Playmojo Casino may carry out identity, age, location, payment and security checks where required.

A bet is normally treated as accepted only when it has been confirmed by the system and recorded in your account history. An amount displayed as entered or submitted is not necessarily a confirmed bet. You should check the confirmation and your transaction history before relying on a bet. If a bet is not recorded, it should not be considered accepted.

Placing, changing and cancelling bets

Before confirming a bet, check the selected game, market, outcome, stake, odds or other displayed details. You are responsible for reviewing your selection before submitting it. Once a bet has been accepted, it generally cannot be changed or cancelled unless a specific feature or rule allows this. Any available cash-out, cancellation or amendment function is subject to the terms displayed at the time and is not guaranteed to remain available.

A displayed price, odd, return, jackpot value or game detail may change before a bet is accepted. Where the platform asks you to confirm a changed price or selection, the bet will only proceed if you accept the updated details. If a technical issue causes a bet to be accepted with an obvious error, the bet may be reviewed and corrected or cancelled in accordance with the applicable rules.

Stake and balance checks

You should confirm that your available balance is sufficient before placing a bet. A bet may be declined if the required stake is unavailable, the account is restricted, a payment has not been approved, a market is closed or a technical or security check is pending. A pending deposit does not necessarily mean that funds are available for betting.

Errors and unusual activity

If you notice an incorrect balance, duplicate transaction, missing bet, unusual result or other account problem, stop using the affected feature and report the issue through the available support channel. Playmojo Casino may suspend settlement or account activity while an issue is investigated. Where an error has caused an incorrect credit, return or settlement, the relevant account balance may be adjusted in line with the applicable rules.

Playmojo Casino may refuse, limit, suspend or cancel a bet where there is a reasonable basis to suspect an error, fraud, collusion, account misuse, bonus abuse, prohibited activity or a breach of these rules. Any action taken will be handled in accordance with the applicable terms and legal requirements.

Results and settlement

Bets are settled using the official result or outcome applicable to the relevant game, event or market. The source used for settlement may depend on the product and may be identified in the specific betting rules. Results shown on the platform are intended as a guide until settlement has been completed. A result may be corrected if reliable information shows that it was displayed or recorded incorrectly.

For casino games, the game rules and the result produced by the approved game system determine whether a bet wins, loses or receives another available outcome. For event-based markets, settlement may depend on the official result, event status, applicable competition rules and any market-specific conditions. A postponed, abandoned, interrupted or changed event may be settled under the rules for that market.

A winning bet is credited according to the applicable odds, prize calculation or game rules.
A losing bet is deducted from the account balance once settled.
A void or cancelled bet is handled according to the relevant product or market rules.
A bet may remain pending until the required result or settlement information is available.
Where a market has more than one condition, all applicable conditions must be met for the stated outcome.

If two or more rules appear to apply, the rules displayed for the relevant product, market or game should be considered first. Promotional bets, free bets, bonus balances and other restricted funds may have separate settlement, stake, expiry and withdrawal conditions. Those conditions will be shown with the relevant promotion or account feature and must be checked before use.

You should keep your own records of bets, deposits, withdrawals and account activity. Information available in your account may help with questions about settlement, but it does not replace the specific rules that applied when the bet was placed.

Disputes, account reviews and responsible betting

If you believe a bet has been settled incorrectly, review the applicable game or market rules and contact Playmojo Casino through the support options available on the website. Include enough information to identify the account activity, such as the date, relevant game or market and transaction or bet reference where available. Do not send sensitive payment details through an unsecured channel.

A review may require account verification, transaction information, game records, system logs or other relevant material. Playmojo Casino may ask for documents or explanations before completing a review. Reviews can take time where the issue involves a third party, an official result, technical records, identity checks or suspected misuse.

If you are not satisfied with the outcome of a review, follow the complaints or escalation process set out in the applicable Terms and Conditions. Any external complaint or dispute pathway will depend on the service, the relevant jurisdiction and the rules that apply to your account. Nothing in these Betting Rules removes any rights you may have under applicable Australian consumer or gambling laws.

Play within your limits

Gambling should be entertainment, not a way to make money or recover losses. Set a budget before you begin and treat that budget as the maximum you are prepared to lose. Avoid chasing losses, borrowing money to gamble or betting when you are upset, tired or under the influence of alcohol or other substances.

Decide how much time and money you can comfortably spend.
Take regular breaks and keep track of your activity.
Do not increase your stakes simply because you have lost.
Use available account controls, limits, time-outs or self-exclusion options if gambling is becoming difficult to manage.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Playmojo Casino may apply account controls or request additional information to support safer gambling and compliance obligations. You can review the Responsible Gambling information before playing and should use the available support options if you have concerns about your gambling. If you are in immediate danger or experiencing a serious mental health crisis, contact local emergency services or an appropriate health service.